The Litify Experts Behind Growing PI and Plaintiff Law Firms since 2017

We specialize in post-go-live support rather than net-new implementations. That means fixing rushed rollouts, completing stalled setups, and configuring Litify to match your firm's workflow.

Absolutely. We specialize in customizing Litify’s features to match your unique workflows, optimizing processes and enhancing productivity to better serve your clients.

We help integrate Litify seamlessly with your existing systems, including accounting, document management, and communication tools, ensuring all your operations are connected and streamlined.

Our team offers continuous support, from user training to troubleshooting and ongoing customization, ensuring your Litify platform evolves with your firm’s needs.

Yes, we specialize in automating repetitive legal processes within Litify, saving your firm time, reducing errors, and improving efficiency across all areas of operation.

We hear this regularly. The pattern is usually the same: a firm was referred to a vendor through Litify's partner network, the implementation was handled by consultants who were learning the platform on the firm's project, and when problems emerged post-go-live, the vendor was slow to respond or difficult to hold accountable.ECHO is not part of Litify's referral network. We have no commercial relationship with Litify that creates an incentive to sell implementations. Our Litify practice started in 2017 through Empiric Solutions — built independently, before there was a partner network to join.In practice, that means three things: we only take on engagements where we are confident we can deliver, we work on a rolling retainer so you are never left without support after a project closes, and you only pay if you are satisfied with the results. That last point is not a marketing line — it is in our service agreement.

Better than most firms expect — and that is not a sales answer, it is what our clients tell us after the first month. By the time you open your laptop in the morning, your ECHO team has already been working on your Litify org for four hours. Our team starts at 10am CET / 4am EDT. Deployments happen overnight while your org is inactive — no downtime, no disruption to your users.From 8am to 1pm EDT, both teams are fully online at the same time. Calls, reviews, and urgent questions are handled in real time during that window. After 1pm your time, anything raised is picked up overnight and resolved before your next morning. Your project manager is a fluent English speaker with deep Litify experience. You work directly with the people building your system.ECHO is a San Francisco-registered company operating on US professional norms. The timezone difference is invisible to most clients within the first two weeks. Ricci Law, Shulman & Hill, Weitz & Luxenberg, and others all asked this question before signing. All of them are still on this model today.

Most clients see meaningful improvements within the first 30 days. The audit is completed in the first week. Critical fixes typically ship within two to three weeks. The full backlog — integrations, custom builds, workflow redesign — unfolds across the retainer on a prioritized schedule you approve.

Yes. Our Litify work spans personal injury, mass tort, workers' compensation, insurance defense, and general civil litigation. The platform's data model is flexible enough that firms on opposite sides of the aisle use similar core configurations — the differences are mostly in intake flow, fee structure, and reporting. We have experience on both sides.

Our team holds Salesforce Administrator, Platform Developer I and II, and Salesforce Consulting Partner certifications. Several team members have held Litify-specific product training certifications. Because Litify is built on Salesforce, Salesforce certifications are the more meaningful credential — and ECHO has been accumulating them since 2010.

Yes — this is one of our specialties. We have built 140+ integrations across the legal tech stack, including QuickBooks, medical records platforms (MedStar, ChartSwap, Copy Central), telephony systems (Five9, RingCentral), document automation (Clio Grow, DocuSign, Formstack), and more. If you have a system your firm depends on, we have almost certainly integrated it before.

It means your firm always has a dedicated team available — without re-onboarding, re-scoping, or re-quoting every time something needs to be done. Work is drawn from a shared backlog you maintain with your project manager. Hours are tracked and you can adjust scope each month. No surprise invoices. No re-explaining your org from scratch every engagement.