Salesforce for Nonprofits

ECHO empowers UpStart with Salesforce Community Cloud

Introduction
Industry
Non-Profit
Solution
Salesforce for Nonprofits
Location
Austin, Texas

UpStart is dedicated to partnering with the Jewish community’s most innovative leaders to reimagine how Jewish people find meaning and connect with one another. By supporting bold initiatives and fostering growth, UpStart is reshaping the future of Jewish community engagement and collaboration.

“ECHO has been a stand-out partner for nonprofit solutions. Their team possesses key technical knowledge to solve all Salesforce problems. I would highly recommend ECHO to any organization!”.

─ Jackson Block, Business Analyst, UpStart Bay Area

Mission

UpStart's mission is to empower visionary Jewish leaders to expand and transform traditional frameworks of connection and community.

By nurturing groundbreaking ideas, UpStart seeks to create a more vibrant and inclusive landscape where individuals can find deeper meaning, form meaningful connections, and make a lasting impact.

Solution

To address UpStart’s operational inefficiencies and enhance collaboration between staff, ventures, and coaches, ECHO created a robust community portal using Salesforce Experience Cloud. The portal introduced a range of innovative features designed to streamline workflows and improve communication.

A comprehensive dashboard and reporting tools provided clear visibility into milestones and progress, allowing for better tracking and analysis. Communication was enhanced through direct messaging and Chatter groups, enabling seamless information sharing among users. An integrated events and calendar feature made scheduling meetings and coordinating activities more efficient, while automated task management reduced manual effort and ensured timely task completion. Additionally, the member directory’s advanced search and filter capabilities improved accessibility to contacts and resources, and integration with Google Drive consolidated documentation into a single, easily accessible platform.

Results

The implementation of the community portal brought transformative results to UpStart’s operations. The streamlined platform significantly enhanced the user experience, fostering better engagement and resource-sharing among stakeholders.

  • Enhanced user experience, improving resource sharing and collaboration.
  • Welcomed hundreds of new users to the platform, expanding organizational reach.
  • Dramatically reduced program management costs through streamlined processes.

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