Sometimes you just know at an early age that you are going to be an engineer. Rick was the guy who when VCR's first came out, took one look at it and managed to set the clock and start it recording his favorite TV shows…without the manual and all before the age of 10. Rick has been a mainstay at critical clients for the majority of his 25 year I.T. career. Always known for having a knack for finding the most random computer issue and making it seem like it was all too easy fix. Coming from his humble start in phone support for companies like Radius in 1989, Rick entered the world of onsite user and systems support in 1996.