According to Wikipedia, “Strategy is a plan of action designed to achieve a vision. Strategy is all about gaining (or being prepared to gain) a position of advantage over adversaries or best exploiting emerging possibilities. As there is always an element of uncertainty about the future, strategy is more about a set of options (‘strategic choices’) than a fixed plan. It derives from the Greek “στρατηγία” (strategia), ‘office of general, command, generalship’.” Do you have a vision for your business? Do you believe that the right I.T. strategy will help you achieve your vision? Is I.T. part of your overall business strategy? Guess what. It should be. Many people believe that strategy is for the big guys and that I.T. strategy is only what big consulting companies sell. But take a look at our case studies and you’ll see that I.T. can be a critical part of your strategic assets regardless of the size of your business and regardless of your I.T. budget. We’ve helped law firms, venture funds, private equity groups and others gain the upper hand in the marketplace because of one critical decision they made. I.T. is not a cost center, it is not a necessary evil, it is not a “cost per seat” problem; it is a tool that can help you drive up your revenues, lower your costs and accelerate business growth, and done well, it will most likely achieve all three. Everyone knows about I.T. ROI, but few people know how to calculate it. And how do you calculate an ROI when it involves happy, productive and creative employees? Give them the right tools and let them thrive. They will know what to do with it. What is unique about ECHO’S approach is that most of our competitors focus on just one aspect of Information Technology. The majority focus on infrastructure while very few focus on the software application aspect of your business technology needs. That’s like fixing flat tires and instead of figuring out how to maximize gas mileage. At ECHO, we do both. We cover the entire I.T. spectrum, which includes infrastructure (like your network, computers and servers) and custom applications (everything from your Quickbooks system to your core business applications). We build them, support them, improve them, all with these fundamental goals: increase revenue, reduce cost and accelerate growth.
"If we do our job right, your costs are down and revenue's up."
"We’re invested in your success and we're in it for the long haul."
Once your custom system is in place, what’s next? We are constantly perfecting our approach to ongoing support by attacking it from three different fronts:
We use technology to automate processes and help people make better decisions. We are available 24×7 and we guarantee a 1-hour response time. In fact, we know about most problems before they even become evident to our clients. How’s that for hands-on care? For systems, we provide full monitoring. For users, we provide unmatched high-touch personalized service. We support all users and all devices all around the globe. We support offices, even when they are remote or at home. And through our network of service providers, we can send trusted resources to pretty much any remote location. We support revenue generating systems as well as back office/support systems. Not all systems are equal and we customize the support structure to our clients and their systems specific needs, budgets and preferences. We conduct regular and frequent audits of all systems under our management. We review documentation, security and processes as well as make recommendations when we see ways to improve. We support and embrace change that drives profitability and makes happy employees.