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Everything from day to day end user support to monitoring and maintaining the overall IT infrastructure, ECHO’s managed IT services ensure things run smoothly behind the scenes of your organization. ECHO works with both nonprofit and for-profit organizations of all sizes, and we believe our experience and learnings in each one benefits the other. Our team of specialists work in tandem as your outsourced IT department or as an extension of your current team.
When you work with ECHO, you work with a dedicated services team to best support your organization’s goals and needs. This services team consists of the following specialized roles: Client Advisor, Architect, Primary Engineer/Network Engineer, and an End-User Support Specialist.
ECHO’s end-user support services alleviate time and resource pressure for your organization’s staff while ensuring off-hours coverage and rapid response. ECHO offers both onsite and remote engineering support through scheduled or dispatched site visits, Service Desk and Network Operations Center (NOC) services. For remote support, ECHO ensures 24/7/365 support and emergency response through our ticketing system and call center with an average response time of 30 minutes and an average resolution time of 2 hours.
To ensure the uptime and health of your network, ECHO provides 24/7/365 remote monitoring and management for your cloud services, core network devices, servers, internet connectivity, domain and registrar, and mobile devices. Patches and upgrades are all handled overnight by ECHO staff to maximize system availability and access without any disruption to your team.
As part of ECHO’s service delivery model, we provide project management and client advisory services to ensure we are in lock-step with your organization’s goals and ongoing needs. This includes staff training and policy development, robust environment documentation, procurement services and vendor management. ECHO is also able to support organizations through significant environmental changes such as core network upgrades, cloud migrations, and office moves.
Okta Certified Professional
Okta Certified Architect
MCSA Windows Server
MCSA Office 365
Microsoft Certified Solution Expert (MCSE)
MCSE Cloud Platform and Infrastructure
MCSE Windows Server