Managed IT Services

You have questions, we have answers. 24 hours a day, 7 days a week, 365 days a year 

Everything from day to day end user support to monitoring and maintaining the overall IT infrastructure, ECHO’s managed IT services ensure things run smoothly behind the scenes of your organizationECHO works with both nonprofit and for-profit organizations of all sizes, and we believe our experience and learnings in each one benefits the other. Our team of specialists work in tandem as your outsourced IT department or as an extension of your current team. 

 

When you work with ECHO, you work with a dedicated services team to best support your organization’s goals and needsThis services team consists of the following specialized roles: Client AdvisorArchitectPrimary Engineer/Network Engineerand an End-User Support Specialist. 

End-User Support

End-User Support

ECHO’s end-user support services alleviate time and resource pressure for your organization’s staff while ensuring off-hours coverage and rapid response. ECHO offers both onsite and remote engineering support through scheduled or dispatched site visits, Service Desk and Network Operations Center (NOC) services. For remote support, ECHO ensures 24/7/365 support and emergency response through our ticketing system and call center with an average response time of 30 minutes and an average resolution time of 2 hours.  

 

  • On-site support 
  • Remote support 
  • Device support (Mac/PC) 
  • User on/offboarding & equipment repurposing 
  • Asset management 
  • Backup & recovery 
  • Video conferencing support 
  • Business application support 
  • Workspace support 
  • Patch management 

Network Support & Monitoring

To ensure the uptime and health of your network, ECHO provides 24/7/365 remote monitoring and management for your cloud services, core network devices, servers, internet connectivity, domain and registrar, and mobile devices. Patches and upgrades are all handled overnight by ECHO staff to maximize system availability and access without any disruption to your team. 

 

  • Cloud service monitoring & management 
  • Core network device management (Firewall/Router/AP/Switch/Server) 
  • Server administration (on-prem, physical, virtual) 
  • Internet connectivity monitoring 
  • Domain & registrar monitoring 
  • Mobile device management 
  • Cybersecurity 
  • Telephony support 
  • SAN/NAS/data integrity 
  • License management 
  • A/V & event support 
  • Network topology documentation 
  • Inventory reporting & auditing 
Network Support & Monitoring

IT Management & Operations 

IT Management & Operations

As part of ECHO’s service delivery model, we provide project management and client advisory services to ensure we are in lock-step with your organization’s goals and ongoing needs. This includes staff training and policy development, robust environment documentation, procurement services and vendor management. ECHO is also able to support organizations through significant environmental changes such as core network upgrades, cloud migrations, and office moves. 

 

  • Project management 
  • Service Level Agreement (SLA) for response and resolution time 
  • Infrastructure documentation 
  • Security & compliance 
  • Procurement services & vendor management  
  • E-waste services 
  • Quarterly or annual business reviews 
  • Usage & quality of service reporting 
  • Policy development & management 
  • Technology Infrastructure Assessments (TIAs) 
  • Technology roadmapping 
  • IT budget analysis 

Certifications

Okta Certified Professional

Okta Certified Architect

Microsoft Certified Solution Associate (MCSA)  

MCSA Windows Server 

MCSA Office 365 

Microsoft Certified Solution Expert (MCSE) 

MCSE Cloud Platform and Infrastructure 

MCSE Windows Server 

Mimecast Certified Engineer

Veeam Certified Sales Engineer

Blogs