Services

ECHO delivers strategic insights and operational support

so clients can achieve their business goals through technology.

ECHO offers a truly unique range of technology services to small and medium-sized clients. From strategy to execution, ECHO offers strategic support, managed IT services and Salesforce consulting.

 

ECHO makes the resources and technical depth of large organizations available to smaller enterprises.  Whether it’s serving as an extension of  existing IT resources assuming complete management of their IT operations, ECHO offers a wide variety of service options. ECHO carefully selects the ideal support technologies and personnel to assist with your unique business needs.  While serving as the technology strategy team for our clients, we can also become their infrastructure, business application, and development teams.

Strategic Planning

Building a long-term technology strategy requires an understanding of your business objectives. This is not an easy process, particularly when you do it for the first time.

 

Finding the right combination of technical skills and business insight is a significant challenge for most small or medium-sized organizations, which lack the resources or capacity to hire their own CIO.

 

ECHO provides the strategic support to help nonprofits, law firms, startups, venture funds, private equity groups and others build the competitive advantage of outcome-focused technology solutions.  We know that IT is not a cost center, a necessary evil, or a “cost per seat” problem. IT is a tool that drives revenues, lowers costs, and accelerates business growth.  ECHO works with your organization to build a technology roadmap to help you get there.

Managed IT Services

  • Outsourced IT/On-Site Support: ECHO becomes your IT department, offering everything from initial setup to maintenance to support. On-site engineers are available for issues requiring direct contact.

 

  • Service Desk: ECHO’s service desk provides 24/7 end-user support.  Our average response time is half an hour.  Our average resolution time is two hours. ECHO’s service desk support alleviates time and resource pressure for your organization’s staff while ensuring off-hours coverage and rapid response.

 

  • Network Operations Center: Ensuring the uptime and health of your network , ECHO’s Network Operations Center (NOC) provides 24/7 remote monitoring and management. Patches, upgrades, and troubleshooting are all handled overnight by the expert ECHO staff to maximize system availability and access.

 

  • IT Architects: ECHO’s network architects design and build IT infrastructures for stability and scalability, ensuring a strong foundation to meet present and future needs.

Salesforce Consulting

Salesforce is the leading CRM, driving increased customer engagement and meaningful business outcomes. ECHO’s team of certified admins and developers streamlines business processes by leveraging Salesforce’s native functionality, flexibility and integrations with third-party applications.

 

ECHO is a Salesforce Registered Partner and a Salesforce.org Impact Partner,  specializing in Sales Cloud, Nonprofit Cloud, and Community Cloud.

Our Methodology

ECHO’s unique methodology provides a holistic view of technology as a strategic business asset. We break down the entire IT spectrum into the five layers of our Technology Strategy and Management Framework. Each layer of technology is built on a foundation of capabilities. Building to the highest level of technological sophistication means building up core capabilities first.

The ECHO Process

Every ECHO partnership begins the same way — by getting to know your organization’s mission and model.  We use this engagement stage to ensure that your IT investment is aligned and prioritized against business goals and initiatives.

 

From business strategy comes technology strategy. We evaluate your IT budget, existing systems, and cybersecurity controls. We evaluate how IT is currently being managed within the organization, how it is budgeted for, and how resources are allocated within that budget. From there, we work with you to determine the appropriate mix of resources based on our experience and industry best practices. We design system architectures, implementation plans and budgets, for a long-term technology roadmap with maximum business impact.

 

Following your technology roadmap, ECHO provides implementation and ongoing support services. Quarterly business reviews ensure we’re following the roadmap, and annual business reviews maintain the alignment of technology strategy and business goals. This cycle means you’re always at the cutting edge while maximizing time and resources. The result is technology that grows and scales with your organization for years to come.  To learn more about how we can help, contact us. We’d be thrilled to explore the possibilities with you.