Engage Your Community

Engage Your Community ​

With Salesforce Community Cloud, businesses can engage their customers and partners using a branded web portal with tailored content for different audiences. 

 

ECHO will work with your organization to build a community and create a unique online experience to engage audiences with your brand.

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Engage Your Community, Salesforce Community Cloud

Increase customer loyalty and satisfaction by creating a personal connection to your organization and the larger community you serve.

  • Foster a community by allowing constituents to build peer-to-peer connections and collaborate with each other. 
  • Streamline customer support with a self-service knowledge base and case management. 
  • Provide resources, documentation, announcements and more all from one place. 
  • Give partners the ability to both share and view data so information is easily accessible when needed.  
  • Show the impact of your organizations’ partnership together with reporting and dashboards. 
  • Provide resources, documentation, announcements, and more all from one place. 

Streamline your work with business partners for the customers you jointly serve.

Ready to engage your community with Salesforce?

Schedule a Free Consultation.

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Blog Posts

Einstein Bots is a great solution to engage customers and take the burden of repetitive and mundane questions from service agents. It can h...

07/12/2021

What Is MFA and Why Is It Important? Usernames and passwords alone don’t provide sufficient safeguards against unauthorized account access. Multi-fa...

06/08/2021

Preparations are underway at ECHO for the Salesforce Summer ’21 release and one particular change will be important to monitor as it may require add...

05/25/2021