Once your custom system is in place, what’s next? We are constantly perfecting our approach to ongoing support by attacking it from three different fronts:
We use technology to automate processes and help people make better decisions. We are available 24x7 and we guarantee a 1-hour response time. In fact, we know about most problems before they even become evident to our clients. How’s that for hands-on care?
For systems, we provide full monitoring. For users, we provide unmatched high-touch personalized service. We support all users and all devices all around the globe.
We support offices, even when they are remote or at home. And through our network of service providers, we can send trusted resources to pretty much any remote location.
We support revenue generating systems as well as back office/support systems. Not all systems are equal and we customize the support structure to our clients and their systems specific needs, budgets and preferences.
We conduct regular and frequent audits of all systems under our management. We review documentation, security and processes as well as make recommendations when we see ways to improve. We support and embrace change that drives profitability and makes happy employees.