Meet the ECHO Desk
The thought of having to deal with a company’s customer service department can bring up positive or negative emotions depending on your last experience. Some will recollect the awful experience with technical support when we had a flaky Internet connection at our home. Others will think about the time a missed flight was easily re-booked by a friendly agent without any issues. And in spite of a favorable or negative impression of a companies’ customer service team, most of us will not consider how excellent or poor customer service impacted our ability to meet our objectives.
When you think about your businesses’ IT consulting company, you will need to consider how the level of customer service will meet your business goals. A high level of customer service level will enable your IT provider to be a strategic partner, instead of just being the “IT guys.” Here at ECHO, we proudly provide our Clients with great customer service and beyond that, we are committed to being their strategic partners and advisers. We continuously enable them to set up the best information technology environment, in order to meet their short term and long term objectives.
To our Clients, our ECHO Desk is available 7/24/365 with remote, e-mail and phone support. We take pride in being committed to respond to Client problems within an hour.
We hope that your experience with ECHO Desk will serve you better in creating your strong business identity. For anything that requires extra attention, our service team is happy to help.