Managed IT Services

 

ECHO Technology Solutions serves small and medium-sized businesses in the

San Francisco Bay Area and other locations. We help our clients become market leaders

by providing unmatched solutions that cover the entire technology spectrum – from strategic planning, management, security, support, system recovery to implementing new solutions that keep our clients competitive, secured and efficient.

IT Managed Services

Everything from day-to-day end user support to monitoring and maintaining the overall IT infrastructure, ECHO’s managed IT services ensure things run smoothly behind the scenes of your organization. Our team of specialists work in tandem as your outsourced IT department or as an extension of your current team. 

 

When you work with ECHO, you work with a dedicated services team to best support your organization’s goals. This includes a Client Advisor who brings strong technology experience and business understanding to proactively manage your account and maximize your success.

IT-Managed-Services
Salesforce Project Services

Project Services

ECHO’s project services are perfect whether you are looking for a first-time implementation or want to expand IT outsourcing support usage across your organization. Our team will work with you to understand your business goals and recommend the best solution to move forward with clear deliverables, timeline and cost estimate. Throughout the engagement, we will communicate regularly using our project management tools and methodology to ensure you always have the information you need to know the status and next steps with your ECHO outsourced projects.

 

When you work with ECHO, you work with a dedicated services team to best support your organization’s goals. This includes a Client Advisor who brings strong technology experience and business understanding to proactively manage your account and maximize your success. 

What Our Clients Say

Why IT Outsourcing?

No one wants to be without the right team, and with ECHO, you get the right team, right away. Ensure your company maintains high levels of productivity and efficiency with our assembled team of technology specialists. Our team will be on the job eliminating the need to

maintain an internal staff capable and available to provide the IT services we all require to keep our businesses running.   

Expertise

Expertise

If you need help with O365 or setup of a new office with a secured and reliable network, ECHO has the expertise to provide you with these solutions. Technology is always changing and have a partner that can provide you with a team that stays current with technology will provide you with the IT partner you can trust will always be ready for the next initiative.

Scalability

Scalablilty

As you hire staff or expand services and product offerings, your IT needs will become more complex. ECHO will grow as you grow to ensure you always receive the level of service you expect from an IT outsourcing partner. Our team is ready to respond to your request and can expand our team to your needs. Whether it’s one request or many, we ensure your company's infrastructure is ready to scale with you.

Availability

Availablity

With our 24/7 service desk staffed by our international team, ECHO is always on the job to triage your request and address your needs. Through our well-managed ticketing system and call center we ensure prompt action and resolution with an average response time of less than 30 minutes and an average resolution time of 2 hours.

No Redundancy

Resilience

There's no need to be concerned about attrition, vacations, sickness or losing key roles on your staff. We built our processes and client knowledge base to be resilient and ensure any member of our team can jump in and address your needs. Not to mention the benefit of eliminating the challenges associated with finding and hiring the right candidates

Not sure if IT Outsourcing is right for you?

Certifications