IT

If you leverage even a handful of the technology tools and platforms that exist today, then you will likely begin to notice an increased influx of input and information. You may even want to consider some fine-tuning of alerts and notifications in order to help...

Several weeks ago I set down with a CEO of a professional services firms here in the Bay Area to talk about potentially helping his firm with IT support. The CEO, let’s call him Jack, interviewed me for about an hour. He went through an...

Friends of ECHO, Recently over 5 million Google account credentials were leaked to the internet.  This has a lot of people worrying, and we’d like to take a moment to address any concerns you may have. Google’s response to this incident has been to point out that less than...

The thought of having to deal with a company’s customer service department can bring up positive or negative emotions depending on your last experience.  Some will recollect the awful experience with technical support when we had a flaky Internet connection at our home. Others will...

I used to be surprised at how much resistance I’d get from decision makers when I’d bring up the subject of infrastructure monitoring. This was hard for me to understand at first.  To a systems architect, having dialed-in monitoring systems in place to collect data, report...

The network at your office is a lot like the plumbing: nobody notices it until it doesn’t work, and nobody wants to think about it anymore than they have to. Unlike the plumbing, code enforcement at the network layer stops where the network enters your building....