Several weeks ago I set down with a CEO of a professional services firms here in the Bay Area to talk about potentially helping his firm with IT support. The CEO, let’s call him Jack, interviewed me for about an hour. He went through an...
Friends of ECHO, Recently over 5 million Google account credentials were leaked to the internet. This has a lot of people worrying, and we’d like to take a moment to address any concerns you may have. Google’s response to this incident has been to point out that less than...
How many keys are on the key ring you carry around with you every day? For me, the answer to that question is eight. I'd love to cut that number down if I could, and I don't keep all my keys on the same ring out...
The following chat exchange is between one ECHO employee and her colleague from the Silicon Valley. She thought sharing it in the Blog would help illustrate a common dilemma that companies might have when it comes to outsourcing their I.T. This chat is based on true...
The thought of having to deal with a company’s customer service department can bring up positive or negative emotions depending on your last experience. Some will recollect the awful experience with technical support when we had a flaky Internet connection at our home. Others will...
ECHO loves the fact it was born in San Francisco and naturally some of its employees are infatuated with the Giants. Like myself. We were especially excited that ECHO invited all of its employees to one of my favorite places in the entire world, AT&T Park. Not...