Blog

If you read my previous blog post, then you know that when I’m at Dreamforce, I like to attend product roadmap sessions to see what new features or products are in development at Salesforce. I keep in mind the uses cases or business processes we’ve been struggling with, either internally at ECHO...

According to the 2019 MidYear QuickView Data Breach Report, the first six months of 2019 saw 3,800 publicly disclosed breaches exposing an incredible 4.1 billion compromised records. Though a majority of these breaches had a moderate or low severity score, no organization is too small to be on the...

For years, setting up a new computer, whether it’s for new employees or rebuilding a computer due to a failure or loss, has been a very tedious process. Employees are impacted by the time it takes to recover. Companies are pained by the cost it takes to build these computers. User licenses are not always available,...

Voice calls are still the backbone of internal and external communication for organizations across any industry. To ensure this communication is effective, it often needs to be transcribed. For example, if you have an important meeting with a client, somebody would have to take notes throughout the meeting for future reference, correct?...

Dreamforce is exactly one week away, and soon hundreds of thousands of people will be walking around downtown San Francisco for the biggest event in the Salesforce ecosystem. This year will be my sixth Dreamforce… Yes, that number shocked me too! I feel lucky my job has allowed me to attend all these years, initially...

Do you have the (great) problem of drowning in gifts that need to be processed? These might be pouring in from your end-of-year direct mail campaign, or you might have collected onsite donations at a recent gala event. Either way, you need to get these gifts into Salesforce and FAST.   With the biggest fundraising...